Wow, what a busy year it’s been so far… and I am looking forward to the Easter break. A lot has happened at ATU in 2014, but the most exciting thing is that I am expanding – literally. I am now a little over 3 months pregnant and getting […]
“It’s so hard to find good people” or “why can’t I get people to just do what I tell them to do”. Sound familiar? Well, life could be so much easier if more businesses trained their staff. We all know about the importance of setting a marketing budget in […]
One of the most common challenges people seem to face is getting everything done…. I know I relate to that! Time management is one of our most commonly requested training topics. I often run workshops on other topics, such as sales success and leadership skills and a little bit […]
A lot of my energy (and frustration) has been taken up lately with wondering why it seems so hard to find good customer service in business. It seems that, as a whole, we have become so used to lacklustre service throughout our shopping and sales experiences that we just […]
What started out as a great idea, ended with me questioning what is up today with Sydneysiders! I had a quiet morning; no meetings, no urgent deadlines so I decided to treat myself with a trip to the beach. It was a great opportunity to relax, recharge and cool […]
The thing I hated most with managers in my past was when they delegated work to me, and then proceeded to tell me precisely how to do it! I mean, come on… don’t you have any faith and trust in my ability? What am I doing in this role […]
Welcome to the New Year! I have been back on deck now for two days and getting prepared for some big changes in 2014. Funnily enough, as I was reading the paper this morning and having a coffee – I like to start my workdays off with a quick […]
As someone who started an international corporate training company from scratch, with a desire to improve leadership, customer service and productivity in the workplace I have been asked numerous times what I think of the new anti-bullying legislation to come into effect in 2014. As far as bullying is […]
Yes, I have come across my fair share of workplaces that are not really anyone’s idea of a great environment to work in. What makes a workplace less than ideal in most cases is the boss! Here is the top 11 things the most irritating, and demotivating managers excel […]
Success in business depends on our willingness and ability to change with the times. Most people are reluctant to change; to do things differently. I believe the greatest skill you and I need for the future is our ability to be flexible and to have a mentality that business […]