I love talking to participants after they have attended our training and have had a chance to implement some of their new found skills. Was great to hear last week a success story that involved a brand new team leader improving the relationship between themselves and the team. A couple of good key questions you can ask too are: Why are the employees there? What keeps them with your organisation and stops them from going somewhere else? What makes the good days good? What makes them stick with the organisation after a bad day or a bad week? Don’t assume it’s money – most people aren’t that one-dimensional!